"How our functioning changes when a crisis arrives."
"It was a June night, heavy and sultry, and rain that had barely stopped for several days. On television they were showing footage from other parts of the country where rivers were overflowing their banks. At our place it was 'only' raining. With one eye I followed the news ticker: rising water levels, warnings for villages along the river, advice to monitor the situation. I started to get a bit anxious and found a website with information on river levels in specific localities.
Around eleven the phone rang. It was a friend from the next village: 'Look, I don't want to cause a panic, but there's already water on the road. If you have anything in your cellar you'd better go and check.' I looked out of the window. It was raining harder, but nothing dramatic was visible. Part of me wanted to carry on and pretend nothing was happening. The other part was already getting up and going for a torch.
When I opened the cellar door I felt a thin stream of cold air and a strange, heavy smell. On the first step there were a few centimetres of water, on the second already more. In an instant it was clear that this was not just 'damp' and that it was high time to act."
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A crisis does not just bring more stress or more problems. It brings a change of mode. A pandemic, war, flood, blackout or other threat means that some of the conditions on which normal functioning rested cease to apply.
Switching into load mode has several consequences
Change of goal
In normal mode a person tries to function as well and efficiently as possible. In a crisis the goal shifts. The aim is no longer to optimise but to maintain functionality.
Change of scope
In a crisis it is not possible to keep everything going. Some things must give way. Some things need to be deferred. Some things simplified. That does not mean failure – it means focusing strength on what truly matters.
Change of relationship to time
In normal life it is natural to look ahead and plan weeks and months out. In a crisis the horizon shortens. Working with a shorter horizon maintains orientation and improves responsiveness.
Change of relationship to information: In a crisis, managing information is part of functioning. A poorly assessed piece of information can lead to a bad decision. It is not enough to "have information" – it is necessary to distinguish what is important, what is verified and what merely increases chaos.
Change in decision-making
In a crisis decisions are made under pressure, with limited information and with greater impact on subsequent functioning. A person cannot afford to wait for ideal certainty. Decisions must be made with what is known now.